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Support Engineer Position, Microsoft – WP Engine Review

Support Engineer Position, Microsoft – WP Engine Review

Support Engineer Position, Microsoft

Why WP Engine?

WP Engine is a completely managed WordPress host that aims to take care of 3 primary issues with WordPress: Speed, Security, and also Scalability (The 3 S’s). As a bonus, WP Engine does those 3 things with outstanding customer support. If you’re just beginning with blogging, it may be hard to validate investing a minimum of $35 monthly on a hosting account. However, if you run a small business or do any type of advertising and marketing online WP Engine can help you boost your website traffic as well as earnings.


A peek at the WP Engine evaluations will show that WP Engine individuals experience considerable speed boosts for their websites. This is necessary due to the fact that Google started including site speed into their ranking algorithm in 2010. On top of this, there are other case studies that have actually connected website speed to revenue online.


Amazon concluded that they enhance earnings by 1% for each 100 milliseconds they reduce their loading time.

Yahoo boosted website traffic 9% for every single 400 milliseconds of enhancement.

Bottom line, if your site is sluggish, this can considerably affect your internet site’s earnings and traffic. But WP Engine can likewise help you run a far better site by making it much more reliable. Downtime for your web site results in decreased profits. With WP Engine’s scalability as well as security, you won’t have to bother with your internet site going down at the wrong time.


WP Engine provides WordPress hosting solutions for small midsize as well as enterprise companies. It offers numerous plans with varying features, so you can scale its service to meet your demands as your business expands. WP Engine supplies a 60-day money-back guarantee. That means you can attempt its solutions and, if you aren’t pleased, terminate within the very first 2 months and get a full refund. This warranty period is a lot longer than what other companies offer


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  • Premium WordPress hosting
  • Tech assistance from WordPress experts
  • Used by significant WordPress sites




  • Takes care of WordPress only
  • Much more pricey than normal shared hosting


WP Engine Functions




Uptime Assurance


Firewall program

Phone Assistance

Support Engineer Position, Microsoft


Regardless of what plan you enroll in, WP Engine supplies a great mix of attributes. Its protection offering ensures your site is constantly up to date as well as patched, as well as its openness on storage space and bandwidth assists you to pick the best plan for your company. The firm also provides 24/7 assistance (at different levels) for your business.


Storage as well as bandwidth


WP Engine characterizes each plan based upon how many visits it can sustain each month.


The Startup plan is excellent for up to 25,000 views monthly, the Growth plan supports as much as 100,000 views per month, as well as the Scale plan sustains approximately 400,000 views per month. This translates to 10GB of storage as well as 50GB of bandwidth per month for the Startup plan, 20GB of storage as well as 200GB of bandwidth per month for the Growth plan, as well as 30GB of storage and also 400GB of bandwidth each month for the Scale plan.


The Custom plan has storage space varying from 100GB to 1TB and bandwidth ranging from 400GB to over 5,000 GB monthly. This breakdown is among the most thorough among other business. It gives an at-a-glance view of the business’s offering and also a basic means to evaluate the right plan for your own organisation.




WP Engine provides SSL certifications for all its plans along with Global CDN. The more pricey plans have higher-tier safety, such as imported SSL certifications. Every one of WP Engine’s plans sustain regular WordPress updates and patches, so you will not need to bother with whether your services are completely up to date.


Cancellation policy


Should you determine to terminate your solution, you will not be charged any additional fees. You may receive a reimbursement, depending on your agreement and situation. Nevertheless, you might still be on the hook for outstanding fees . It’s important to resolve service cancellation with the business before you subscribe.


Pre-installed applications


WP Engine provides WordPress hosting, which means you’ll have the ability to use WordPress plugins. There are thousands of WordPress plugins for different uses, including ecommerce. You can make use of WordPress plugins to install various solutions for you and your customers.


Types of Hosting Provided


WP Engine just supplies WordPress hosting. Because it specializes in this type of hosting, anticipate its services to be a little different from a business that gives shared hosting solutions in addition to WordPress hosting. Keep in mind that WP Engine can scale as much as the enterprise level, so it can expand with your business.


Domain name Transfer


WP Engine will certainly move your website for free, but you might still need to pay yearly registration fees. WP Engine doesn’t detail this policy in its regards to solution like other companies. While WP Engine might not collect annual registration fees, you could still need to pay WordPress or an additional firm for your domain. This is an additional good idea to review with WP Engine before registering for its solutions.


Reported Uptime


WP Engine assures 99.95 percent uptime to its customers. If it falls short of this expectation, it deposits SLA credits to your account. You’re entitled to a credit of 5 percent of the applicable monthly charges for every complete hour of downtime. To obtain a credit, you need to get in touch with support within 1 month of the event. There are exceptions, though, as the firm will certainly carry out scheduled and also emergency maintenance that might contribute to downtime. The large takeaway right here is that WP Engine is in fact committing to its uptime promise. Many companies we evaluated do not give any type of benefits or incentives when they fall short of expectations.


Customer Service


WP Engine’s best-in-class customer service team houses WordPress specialists that know the Content Management System (CMS) inside and out. These support assistants have actually been trained in WordPress.


They continue to practice their hand in supplying specialized solution when they assist hundreds of consumers every day. Thinking about the individuals they assist daily, you know their team is well-versed in terms of assistance.


Not only will their customer care team aid you when you have a problem, but they can determine performance roadblocks to avoid issues before they take place. Just give them a telephone call or start a support ticket, as well as a staff member can assess your web site as well as discover means to make it run much faster.


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Just How WP Engine Support Helps You


  • Assistance with unforeseen protection issues and also loopholes
  • Support with backend queries when your engineer is not around
  • Expert guidance on upgrade plans
  • Human assistance, customized to your issue
  • Step-by-step walk-through during complicated processes


Support Availability


The support team is readily available 24/7, 365 days of the year. You can access them through live chat or phone. However note that their phone support is reserved for higher-paying clients only. Individuals using their Startup plan will still have the ability to receive support via real-time chat.


Speaking from experience, having high quality 24 hours/day support makes your life dramatically easier.


Client Experience


To make WP Engine a lot more customer-centered, the firm has a specific team of individuals devoted to customer experience. This team takes the feedback from their customers and has an influence over product functions. They aid the company to implement suggested changes to much better meet the needs of their customers.


This demonstrates how highly WP Engine values its consumer base. They boast a client satisfaction rate of over 97%. But each day they are searching for ways to improve customer satisfaction a lot more.


Self-Help Support Center


A lot of people like to solve problems on their own. So, the knowledge base of a hosting company is a very crucial asset to several clients.


Support Pages


When users are checking out a hosting company’s assistance pages,they wish to see an user-friendly organization, a search function, Frequently asked questions, and long, thorough short articles consisting of screenshots as well as step-by-step directions.


WP Engine has met expectations with their support center. Their support page is organized into sections. Such as, how to set up your site, exactly how to repair issues, or suggestions on managing your account. Guides and tutorials in each of these sections will aid you to complete your tasks.


These help articles include pertinent screenshots and also video clips where suitable.


Resource Center


Resources like WP Engine’s Self-Help Center are extremely valuable in times of desperate need for basic details. Its user-friendliness implies you can discover whatever you need quickly.


WP Engine additionally has a resource center with many practical blog-type short articles to check out. You can use a search feature to bring up relevant write-ups on your subject. You can filter through their resources by subject, type of web content, or your role.


For example, you can select ecommerce posts for website owners. This will offer you write-ups such as one that compares WooCommerce and Shopify. Alternately, you can pick these filters but for programmers instead, as well as you’ll get posts such as how to integrate Stripe into WordPress.


You can additionally arrange their knowledgebase by videos or infographics if you prefer a more visual approach. Generally, their content is wonderful, high-quality and also useful.


Value for Money


WPEngine does not come cheap. Its Startup plan starts at $35 each month. You can pay month-to-month if you like, however if you prepay for an entire year WPEngine provides you two months for free. With the two-month discount, the basic Start-up cost works out to $350 a year. That’s more pricey than the sub-$ 100 plans you’ll find from mainstream hosts. That’s not always a reasonable contrast, however, as WPEngine’s packages start at a more advanced level than what you would certainly get from GoDaddy or Bluehost.


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Is WP Engine Hosting Right For You?


If you are a WordPress website proprietor with a huge audience or have needs that can not be resolved with even more mainstream hosts, then WPEngine might be for you. The firm provides good customer support and also a lot of added attributes for people well-acquainted with site building as well as upkeep.


It’s not for every person, however. If you aren’t sure whether WPEngine is for you, then greater than most likely it’s not. Stay with the less costly and also more typical website hosts, and afterwards, in the future, if you need the more advanced business-focused features of WPEngine, come back for a second look.


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