Wp Engine Customer Service – WP Engine Review
Why WP Engine?
WP Engine is a completely managed WordPress host that aims to deal with 3 main problems with WordPress: Speed, Security, as well as Scalability (The three S’s). As a benefit, WP Engine does those 3 things with incredible client assistance. If you’re simply getting started blogging, it may be difficult to justify spending a minimum of $35 each month on a hosting account. But, if you run a local business or do any advertising online WP Engine can help you raise your web traffic and also earnings.
A peek at the WP Engine reviews will show that WP Engine individuals experience considerable speed increases for their internet sites. This is essential since Google started including site speed into their ranking algorithm in 2010. In addition to this, there are various other study that have tied site speed to profits online.
Amazon.com concluded that they enhance profits by 1% for every 100 milliseconds they lower their loading time.
Yahoo increased traffic 9% for every single 400 milliseconds of enhancement.
Bottom line, if your internet site is sluggish, this can substantially affect your internet site’s income and traffic. But WP Engine can also help you run a better site by making it much more reliable. Downtime for your website brings about decreased income. With WP Engine’s scalability as well as safety, you will not have to fret about your site going down at the wrong time.
WP Engine offers WordPress hosting solutions for small midsize as well as enterprise services. It supplies several plans with varying functions, so you can scale its service to meet your needs as your organisation expands. WP Engine supplies a 60-day money-back assurance. That implies you can attempt its solutions as well as, if you aren’t satisfied, cancel within the very first 2 months and obtain a full reimbursement. This warranty duration is a lot longer than what various other companies supply
- Premium WordPress hosting
- Tech support from WordPress specialists
- Made use of by major WordPress sites
- Handles WordPress only
- Much more costly than regular shared hosting
WP Engine Features
No matter what plan you register for, WP Engine offers an excellent mix of features. Its safety and security offering guarantees your site is always up to date and also patched, and also its transparency on storage space as well as bandwidth helps you to pick the best plan for your company. The business likewise gives 24/7 support (at numerous levels) for your organisation.
Storage and alwso bandwidth
WP Engine defines each plan based upon the number of visits it can support monthly.
The Startup plan is ideal for as much as 25,000 views per month, the Growth plan sustains approximately 100,000 views each month, as well as the Scale plan supports up to 400,000 views monthly. This translates to 10GB of storage and 50GB of bandwidth each month for the Startup plan, 20GB of storage space and also 200GB of bandwidth monthly for the Growth plan, as well as 30GB of storage space and 400GB of bandwidth per month for the Scale plan.
The Custom plan has storage varying from 100GB to 1TB and also bandwidth ranging from 400GB to over 5,000 GB each month. This break down is among the most extensive among other companies. It supplies an at-a-glance view of the business’s offering and also a simple means to determine the appropriate plan for your own business.
WP Engine supplies SSL certifications for all its plans as well as Global CDN. The more expensive plans have higher-tier safety, such as imported SSL certifications. All of WP Engine’s plans support regular WordPress updates and patches, so you won’t need to fret about whether your solutions are completely up to date.
Should you choose to cancel your service, you will not be charged any type of added costs. You might get a refund, depending on your agreement and also situation. Nevertheless, you may still be on the hook for outstanding charges . It is very important to address service termination with the firm before you subscribe.
WP Engine offers WordPress hosting, which means you’ll have the ability to make use of WordPress plugins. There are hundreds of WordPress plugins for various uses, including e-commerce. You can use WordPress plugins to set up different solutions for you as well as your consumers.
Types of Hosting Offered
WP Engine just provides WordPress hosting. Because it focuses on this type of hosting, expect its services to be slightly different from a company that gives shared hosting solutions in addition to WordPress hosting. Remember that WP Engine can scale as much as the enterprise level, so it can grow with your organisation.
WP Engine will certainly move your site free of cost, however you may still need to pay yearly registration fees. WP Engine doesn’t detail this policy in its terms of service like other companies. While WP Engine may not collect annual registration fees, you may still need to pay WordPress or one more company for your domain name. This is an additional good thing to discuss with WP Engine before signing up for its solutions.
WP Engine ensures 99.95 percent uptime to its consumers. If it falls short of this expectation, it transfers SLA credits to your account. You’re entitled to a credit of 5 percent of the relevant monthly charges for each full hr of downtime. To receive a credit, you need to call support within thirty days of the event. There are exceptions, though, as the company will carry out scheduled and emergency maintenance that might contribute to downtime. The large takeaway here is that WP Engine is in fact committing to its uptime guarantee. Many companies we examined do not provide any kind of advantages or incentives when they fall short of expectations.
WP Engine’s best-in-class client service team houses WordPress specialists who understand the Content Management System (CMS) inside and out. These support assistants have been trained in WordPress.
They continue to practice their hand in providing specialized service when they assist thousands of customers each day. Taking into consideration the individuals they help out daily, you know their team is well-versed in regards to support.
Not only will their customer care team help you when you have an issue, but they can recognize performance roadblocks to prevent issues before they occur. Simply give them a phone call or start a support ticket, and also a team member can examine your internet site as well as discover ways to make it run faster.
Exactly How WP Engine Support Aids You
- Help with unanticipated protection problems and loopholes
- Support with backend inquiries when your engineer is not around
- Specialist advice on upgrade plans
- Human support, customized to your problem
- Step-by-step walk-through throughout complicated procedures
The support team is available 24/7, 365 days of the year. You can access them through live conversation or phone. But note that their phone support is reserved for higher-paying consumers only. Individuals utilizing their Startup plan will certainly still be able to receive support through live chat.
Speaking from experience, having high quality 24 hours/day support makes your life dramatically simpler.
To make WP Engine a lot more customer-centered, the company has a particular team of individuals dedicated to client experience. This team takes the comments from their consumers and has an influence over product features. They help the company to implement recommended modifications to much better fulfill the requirements of their customers.
This demonstrates how strongly WP Engine values its consumer base. They boast a consumer satisfaction rate of over 97%. However every day they are trying to find ways to boost customer satisfaction even more.
Self-Help Support Center
A lot of people like to solve problems on their own. So, the knowledge base of a hosting business is an extremely important asset to several clients.
When users are looking through a hosting firm’s assistance pages,they wish to see an intuitive organization, a search function, FAQs, and long, detailed posts consisting of screenshots as well as step-by-step instructions.
WP Engine has actually satisfied expectations with their support center. Their support web page is arranged into sections. Such as, exactly how to set up your web site, how to repair issues, or ideas on managing your account. Guides and also tutorials in each of these sections will certainly help you to complete your jobs.
These help write-ups consist of appropriate screenshots and videos where appropriate.
Resources like WP Engine’s Self-Help Center are unbelievably valuable in times of desperate need for simple information. Its user-friendliness implies you can find whatever you need conveniently.
WP Engine also has a resource center with several handy blog-type write-ups to browse through. You can utilize a search function to bring up relevant short articles on your topic. You can filter through their resources by topic, type of material, or your role.
For instance, you can select ecommerce articles for web site owners. This will certainly provide you write-ups such as one that contrasts WooCommerce and Shopify. At the same time, you can select these filters however, for programmers instead, and also you’ll get short articles such as just how to integrate Stripe into WordPress.
You can additionally sort their knowledgebase by video clips or infographics if you like a more visual approach. Generally, their content is terrific, high-quality and insightful.
Value for Money
WPEngine does not come cheap. Its Startup package starts at $35 each month. You can pay month-to-month if you like, yet if you prepay for an entire year WPEngine provides you 2 months absolutely free. With the two-month discount, the basic Start-up cost works out to $350 a year. That’s more expensive than the below-$ 100 plans you’ll find from mainstream hosts. That’s not necessarily a reasonable comparison, nevertheless, as WPEngine’s packages start at a more advanced level than what you ‘d receive from GoDaddy or Bluehost.
Is WP Engine Hosting Right For You?
If you are a WordPress website proprietor with a big audience or have needs that can not be addressed with more mainstream hosts, then WPEngine may be for you. The firm supplies great customer support and a great deal of added attributes for people well-acquainted with site building and maintenance.
It’s not for every person, nonetheless. If you aren’t certain whether WPEngine is for you, after that more than likely it’s not. Stick to the cheaper and also more typical website hosts, and afterwards, in the future, if you need the more advanced business-focused attributes of WPEngine, come back for a second look.