Wp Engine Support – WP Engine Review
Why WP Engine?
WP Engine is a totally managed WordPress host that aims to take care of 3 main concerns with WordPress: Speed, Safety And Security, and also Scalability (The three S’s). As a benefit, WP Engine does those 3 things with amazing customer support. If you’re just getting going with blogging, it might be difficult to validate spending a minimum of $35 monthly on a hosting account. Yet, if you run a small business or do any marketing online WP Engine can assist you increase your web traffic and also revenue.
A quick look at the WP Engine evaluations will show that WP Engine users experience considerable speed increases for their sites. This is necessary because Google began including website speed into their ranking algorithm in 2010. On top of this, there are other case studies that have linked site speed to earnings online.
Amazon.com concluded that they increase revenue by 1% for every single 100 milliseconds they decrease their loading time.
Yahoo increased website traffic 9% for each 400 milliseconds of improvement.
Bottom line, if your website is slow, this can substantially impact your site’s income as well as traffic. Yet WP Engine can additionally aid you run a better web site by making it more dependable. Downtime for your internet site leads to decreased earnings. With WP Engine’s scalability and safety, you won’t have to bother with your web site going down at the wrong time.
WP Engine supplies WordPress hosting solutions for small midsize as well as enterprise companies. It provides several plans with differing attributes, so you can scale its solution to meet your needs as your organisation grows. WP Engine supplies a 60-day money-back assurance. That indicates you can attempt its services and also, if you aren’t satisfied, cancel within the first 2 months and get a complete refund. This assurance period is a lot longer than what other companies supply
- Premium WordPress hosting
- Technology assistance from WordPress professionals
- Used by major WordPress sites
- Manages WordPress only
- A lot more pricey than regular shared hosting
WP Engine Features
Regardless of what plan you enroll in, WP Engine gives an excellent mix of attributes. Its safety offering guarantees your website is always up to date and patched, and also its transparency on storage and bandwidth assists you to pick the right plan for your company. The business also provides 24/7 support (at numerous levels) for your organisation.
Storage space as well as bandwidth
WP Engine defines each plan based on the amount of visits it can sustain each month.
The Startup plan is perfect for as much as 25,000 views each month, the Growth plan sustains as much as 100,000 views each month, and also the Scale plan supports as much as 400,000 views monthly. This equates to 10GB of storage space as well as 50GB of bandwidth each month for the Startup plan, 20GB of storage space and also 200GB of bandwidth each month for the Growth plan, and 30GB of storage space as well as 400GB of bandwidth each month for the Scale plan.
The Custom plan has storage space varying from 100GB to 1TB and also bandwidth varying from 400GB to over 5,000 GB per month. This break down is among the most extensive amongst other firms. It gives an at-a-glance view of the firm’s offering and a simple way to gauge the best plan for your very own business.
WP Engine provides SSL certificates for all its plans as well as Global CDN. The more costly plans have higher-tier safety, such as imported SSL certifications. Every one of WP Engine’s plans support normal WordPress updates and patches, so you will not have to stress over whether your solutions are completely up to date.
Should you decide to cancel your solution, you won’t be billed any kind of additional charges. You may get a refund, depending upon your agreement as well as situation. Nonetheless, you may still be on the hook for outstanding charges . It is essential to address service cancellation with the firm before you join.
WP Engine provides WordPress hosting, which means you’ll have the ability to make use of WordPress plugins. There are countless WordPress plugins for different uses, including e-commerce. You can use WordPress plugins to set up different services for you and also your clients.
Types of Hosting Offered
WP Engine just provides WordPress hosting. Since it concentrates on this type of hosting, expect its solutions to be a little different from a firm that offers shared hosting services in addition to WordPress hosting. Remember that WP Engine can scale as much as the enterprise level, so it can expand with your company.
Domain name Transfer
WP Engine will migrate your website for free, but you may still need to pay yearly registration charges. WP Engine doesn’t detail this policy in its terms of solution like other companies. While WP Engine might not collect yearly registration charges, you may still need to pay WordPress or one more company for your domain. This is one more good thing to go over with WP Engine prior to registering for its solutions.
WP Engine ensures 99.95 percent uptime to its consumers. If it falls short of this expectation, it deposits SLA credits to your account. You’re entitled to a credit of 5 percent of the relevant month-to-month charges for every full hr of downtime. To obtain a credit, you need to get in touch with support within thirty days of the event. There are exceptions, however, as the firm will certainly conduct scheduled and also emergency maintenance that might add to downtime. The huge takeaway here is that WP Engine is in fact committing to its uptime promise. Lots of firms we evaluated don’t give any type of advantages or incentives when they fall short of expectations.
WP Engine’s best-in-class customer service team houses WordPress professionals who understand the Content Management System (CMS) inside and out. These support assistants have been trained in WordPress.
They continue to practice their hand in offering specialized service when they help hundreds of consumers every day. Thinking about the people they assist every day, you know their team is well-versed in terms of support.
Not only will their customer care team aid you when you have an issue, but they can determine performance roadblocks to avoid problems before they take place. Simply give them a phone call or start a support ticket, and a staff member can evaluate your website as well as find methods to make it run faster.
Just How WP Engine Support Helps You
- Aid with unexpected safety and security issues as well as loopholes
- Assistance with backend queries when your technologist is not around
- Expert advice on upgrade plans
- Human support, tailored to your issue
- Detailed walk-through throughout complex procedures
The support team is readily available 24/7, 365 days of the year. You can access them by means of live chat or phone. However note that their phone support is reserved for higher-paying clients only. People utilizing their Startup plan will certainly still have the ability to receive support with online conversation.
Speaking from experience, having high quality 24 hours/day support makes your life significantly much easier.
To make WP Engine much more customer-centered, the firm has a specific team of people devoted to customer experience. This team takes the comments from their customers as well as has an impact over product functions. They help the company to implement suggested modifications to better meet the demands of their customers.
This shows how strongly WP Engine values its consumer base. They boast a customer satisfaction rate of over 97%. Yet on a daily basis they are searching for methods to increase customer satisfaction much more.
Self-Help Support Center
A lot of people like to fix issues by themselves. So, the knowledge base of a hosting firm is an exceptionally important asset to many customers.
When users are browsing a hosting firm’s assistance pages,they want to see an user-friendly organization, a search feature, Frequently asked questions, and long, thorough posts including screenshots and also detailed instructions.
WP Engine has actually satisfied expectations with their support center. Their support web page is arranged into sections. Such as, just how to set up your web site, just how to fix issues, or tips on handling your account. Guides and also tutorials in each of these sections will aid you to finish your jobs.
These help articles include appropriate screenshots as well as video clips where suitable.
Resources like WP Engine’s Self-Help Center are exceptionally helpful in times of desperate need for basic details. Its user-friendliness indicates you can find whatever you require quickly.
WP Engine additionally has a resource center with several valuable blog-type posts to browse through. You can use a search feature to bring up related write-ups on your topic. You can filter through their resources by topic, type of content, or your role.
As an example, you can select e-commerce articles for site owners. This will certainly provide you posts such as one that contrasts WooCommerce as well as Shopify. At the same time, you can select these filters but for developers instead, and also you’ll obtain posts such as just how to integrate Stripe right into WordPress.
You can additionally sort their knowledgebase by videos or infographics if you choose a more visual approach. Generally, their material is great, top notch and also interesting.
Value for Money
WPEngine does not come cheap. Its Startup package starts at $35 each month. You can pay monthly if you like, yet if you prepay for an entire year WPEngine gives you two months for free. With the two-month discount, the basic Start-up cost works out to $350 a year. That’s more expensive than the below-$ 100 plans you’ll discover from mainstream hosts. That’s not always a reasonable comparison, nevertheless, as WPEngine’s packages begin at an advanced level than what you ‘d receive from GoDaddy or Bluehost.
Is WP Engine Hosting Right For You?
If you are a WordPress site owner with a big audience or have needs that can not be resolved with even more mainstream hosts, then WPEngine might be for you. The company provides excellent consumer support and also a great deal of added features for people well-acquainted with site building and upkeep.
It’s not for everyone, however. If you aren’t certain whether WPEngine is for you, after that more than most likely it’s not. Adhere to the more affordable and more typical internet site hosts, and then, in the future, if you need the advanced business-focused features of WPEngine, return for a second look.